Local Hospitals and Treatment Centres
Patient Transport Booking Service
The North East Ambulance Service (NEAS) runs the telephone booking service for the Patient Transport Service for patients at this surgery.
To make or amend a booking with the Patient Transport Service (PTS) please call 0191 215 1515. Bookings can be made Monday to Friday, from 8am-6pm.
If you need to cancel a booking for the next working day call 0300 111 0247. If the cancellation is for a booking after the next working day, please call the 0191 215 1515 number.
The PTS is run by the North East Ambulance Service and provides pre-planned non-emergency transport for patients who have a medical condition that would prevent them from travelling to a treatment centre by any other means, or who require the skills of an ambulance care assistant during the journey.
Other services
The Trust also has a number of options to support people with specific communication needs to access services, including a text relay and British Sign Language relay service for deaf and hearing-impaired people.
For more information patients should search for ‘text relay’ on their website: www.neas.nhs.uk or to tailor the site to a patient’s specific needs they should click on the ‘accessibility’ button at the top of the main page.
Carers Information
If you are a carer please let the surgery know so we can update your medical record.
Useful links for carers
| Dementia Helpline Call 0800 888 6678 or helpline@dementiauk.org Open 7 days a week. Free and confidential advice and support service for anyone with a question or concern about dementia, staffed by experienced dementia specialists. | Age UK Advice Line 0800 055 6112 Free to call 8am -7pm 365 days a year. Information and advice about staying well and safe, providing care, accessing services, arranging funerals and telephone befriending. |
| Carers Trust Support and resources for carers. | Alzheimer’s Society Helpline 0300 222 112 Available 7 days per week. Support and advice from dementia advisors. Includes access to an online community, Talking Point to connect with others affected by dementia. |
| Carers UK Helpline 0808 808 7777 Mon-Fri, 9am-6pm or by emailing advice@carersuk.org Information and advice about how to get help and support as a carer. | Cruse Bereavement Information Helpline 0808 808 1677 or by emailing helpline@cruse.org.uk Emotional support to anyone affected by bereavement. |
Veterans
All veterans living in the North of England can access Op COURAGE through a single phone number 0300 373 33 32 or email. Available 8am – 8pm, 7 days a week.
Patient charter: our commitment to you as a veteran of the UK Armed Forces
The NHS is here to help improve your health and wellbeing and keep you mentally and physically well. It is also here to help you get better when you are ill and, when you cannot fully recover, to stay as well as you can until the end of your life.
