Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use eConsult, our online appointment request service
- phone us on 0191 406 7057, Monday to Friday from 8.30am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use eConsult, our online appointment request service
- phone us on 0191 406 7057, Monday to Friday from 8.30am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Directly bookable nurse/healthcare assistant appointments:
Long Term Condition review
Conditions including:
– Asthma review
– COPD review
– Diabetic review
– Heart Disease review
Please book a 30 minute appointment with the practice nurse.
Contraception review
Please do not book an appointment, complete an e-consult – this will be reviewed by the practice nurse.
HRT review Cervical smear
Please book a 15 minute appointment with the practice nurse.
Dressing/wound care
Please book a 30 minute with the Practice Nurse for your initial appointment.
Removal of stitches/follow up wound dressing
Please book a 15 minute appointment with the Healthcare Assistant.
NHS health check
Please book a 30 minute appointment with the Healthcare Assistant – (Please note that these are for patients between age of 40-74 without a current Long Term Condition only in line with NHS guidance).
New Patient health check
Please book a 30 minute appointment with the Healthcare Assistant – (for patient who have registered with the practice in the last 3 months).
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
- If you have a mobile phone registered with us, we will send a text the day before your booked appointment. If you do not wish to receive text messages, please let the surgery know.
Cancelling or changing an appointment
Waste of appointments by patients not attending without cancelling in sufficient time to offer the appointment to someone else is taken very seriously.
Patients who do not attend an appointment and fail to cancel it, will be sent a letter warning them that they could be removed from the practice register.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – eConsult
- phone us on 0191 406 7057, Monday to Friday from 8.30am to 6pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are poorly and think you need an urgent same day visit, please call us before 10.00am on the day. All home visit requests will be medically assessed to check if a visit is appropriate. Always provide a current landline/mobile number so that the Doctor can contact you.
In cases of major injury or critical condition, it may be more appropriate to go directly to your local Hospital Accident & Emergency Department. If an Ambulance is required, dial 999.